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In today's omnichannel world, businesses now have various creative options for driving sales acceleration. For example, social media platforms can help you increase customer engagement. They are also very effective for service and targeted marketing campaigns. SMS is one of the best customer outreach strategies of all time, while live chat is the most effective customers' preferred support channel. But the traditional voice channel is still considered the most popular communication channel among customers. And that is why businesses never neglect the importance of voice communication.

Today every business is using the voice channel to reach out to their customers and communicate with them through phone calls. But the real challenge is – how to improve the approach for stronger lead management through the voice channel and how to use it for maximum results. The answer is a predictive dialing solution that can help businesses achieve great results. A Predictive Dialer is an automated dialing solution that uses a complex set of algorithms to dial call numbers at a very optimized time. Besides, it can also filter out answering calls, fax machines, busy signals, and disconnected calls. So overall, a predictive dialer system is a great solution for effective lead management.

Dialing numbers manually can definitely make a huge negative impact on your agents' productivity. How? Firstly, the agent or any person who is making phone calls has to look up a number and then dial it manually. And after that, in only one out of five attempts the call gets actually connected with a live person. The rest of the calls are busy signals, voice mail, no answers, or a disconnected number. This may annoy agents and hamper their productivity for sure. But with an automated calling solution like Predictive Dialer, placing live calls to willing customers becomes effortless.

One of the best benefits of using our predictive dialer system is that it is highly capable to place calls even before the agents become available. It can also analyze unsuccessful calls and determine if those numbers require a callback. The predictive dialer is smartly designed to predict when the current call will be finished so that it can make the next call successfully. As a result, agents can call as many leads as possible, thus increasing their efficiency and generating more sales.

Our Predictive Dialer is a windows-based application that is divided into two parts –

• Allowing agents to dial multiple numbers in the most optimized way while decreasing dropped calls and idle time of callers.
• Providing them a web user interface where they can view all the call logs and the related stats so that they can improve their efficiency and productivity.

Connect with us for a more enriching project experience, and if you want to develop an out-of-the-box solution!